My Order Was Delivered, But I Can't Find It

We understand that it can be frustrating when you can't find your package, even if tracking shows that it has been delivered. Here's some information that may help you:

Orders can be tracked from the shipping confirmation email where order tracking information is provided, or through our site using your email and order number. You can also use the tracking number to track with your local carrier as well. To track your order, please visit our tracking page: https://www.awareness-avenue.com/apps/tracktor/track.

If tracking shows that your order has been delivered, but you have not received it, we kindly request that you first check with any neighbors and other locations around your home where a package may have been left. Sometimes packages can be delivered to a nearby location or a different person by mistake.

If you are unable to locate your package, the next step is to contact your local carrier and file a claim that the package was not delivered. Here are the links to the claims pages of top carriers in the USA, AU, UK, EU, and CA:

• USA: USPS claims page: https://www.usps.com/help/claims.htm
• AU: Australia Post claims page: https://auspost.com.au/help-and-support/track-your-item/manage-delivery-choices/missing-item-claim
• UK: Royal Mail claims page: https://personal.help.royalmail.com/app/answers/detail/a_id/146/~/claims-process-for-missing,-damaged-or-delayed-items
• EU: DHL claims page: https://www.dhl.com/global-en/home/customer-service/damage-and-loss.html
• CA: Canada Post claims page: https://www.canadapost-postescanada.ca/cpc/en/personal/sending/claims.page

You may also contact our support team and let us know that you've filed a claim and share the claim confirmation. We'll be happy to assist you and help resolve the issue.

All support requests receive a confirmation email. If you submitted a request but did not receive this, please submit a request through our Support Request page to guarantee that it has been received.

We appreciate your business and we're committed to providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to contact our support team at support@awareness-avenue.com, and we'll be happy to assist you.