I placed my order a while ago but have not received it, when can I expect it to ship?

Created by Mikkel Guldberg Hansen, Modified on Wed, 29 Mar 2023 at 08:48 AM by Mikkel Guldberg Hansen

We understand that you're excited to receive your order, and we apologize for any delays or confusion. Here's some information that may help you track your order and get a better idea of when it will arrive:

  1. Tracking information: Please visit our order tracking page at https://www.awareness-avenue.com/apps/tracktor/track to track your order. You will need your order ID and order email to track your order. Please note that tracking information may not be available until 48 hours after your order has shipped.

  2. Shipping confirmation email: We will send you a shipping confirmation email as soon as your order ships. If you have not received this email, please check your spam or junk folder to make sure it didn't end up there. If you still can't find it, please contact our support team at support@awareness-avenue.com, and we will resend it to you.

  3. Order delays: Occasionally, orders may experience delays due to unforeseen circumstances such as weather or shipping carrier issues. We apologize for any inconvenience this may cause and will do our best to keep you informed of any delays.

If you still have not received your order or shipping confirmation email after checking tracking and spam folders, please contact our support team at support@awareness-avenue.com, and we will be happy to assist you.

Thank you for your patience and understanding, and we appreciate your business.

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