Our return policy: what you need to know about returning or exchanging a product

Created by Mikkel Guldberg Hansen, Modified on Thu, 30 Mar, 2023 at 10:56 AM by Mikkel Guldberg Hansen

REFUNDS & RETURNS POLICY

Dear Valued Customer,

Thank you for choosing Awareness Avenue for your jewelry needs. We are committed to ensuring that you have a pleasant and worry-free shopping experience. This policy outlines our guarantees and procedures to address various scenarios that may arise when shopping with us. As a customer of Awareness Avenue, you can shop confidently, knowing that you are covered by the following benefits.

24-HOUR NO QUESTIONS ASKED CANCELLATION POLICY

You may cancel your order within 24 hours of placing it, no questions asked. Simply contact us at support@awareness-avenue.com or via our social media platforms, and we will promptly process your cancellation request.

If an order has already been shipped after this 24-hour window, the cancellation policy no longer applies. Instead, please refer to the options outlined below.

LIFETIME SHINE WARRANTY

We set high standards for our jewelry, and to ensure that you always enjoy your jewelry at its best, we offer our Lifetime Shine Warranty. This warranty guarantees that, should your jewelry fade slightly over time, you can easily restore it by following our provided guidelines.

If your jewelry experiences unexpected damage or degradation that cannot be remedied using our guidelines, it becomes eligible for a refund or replacement, based on your preference. Read more here.

180-DAY SATISFACTION GUARANTEE

Our goal is simple: we want you to be happy with your shopping experience at Awareness Avenue. If

for any reason you are not satisfied with your initial purchase, we will work closely with you to make it right. Read more details here.Unsatisfied with Your Purchase?If you receive your jewelry and it is not quite what you expected, we will always accept a return for a full refund, no questions asked. In some cases, we may suggest alternative arrangements if you are interested, as returning items can be an inconvenience. However, you always retain the option to return your purchase for a full refund.Refunds (if applicable)Once we receive and inspect your returned item, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

EXAMPLES OF REASONS FOR REFUNDS OR REPLACEMENTS:

You received a damaged item
You received the wrong color/variant of an item
Your order was lost during transit

In the rare and unfortunate event that your parcel is lost during transit, we will offer a free replacement of the product or a full refund, based on your preference.Late or Missing Refunds (if applicable)If you have not received your refund yet, please follow these steps:

Check your bank account again
Contact your credit card company (refunds may take some time to be officially posted)
3. Contact your bank (there is often some processing time before a refund is posted)

SHIPPING ADDRESS FOR RETURNS

To return your product, please contact us at support@awareness-avenue.com to obtain the correct return address.

Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item due to factors beyond our control, such as courier issues.

If you have any questions or need clarification, please do not hesitate to contact us. We are here to help and ensure you have a delightful shopping experience with Awareness Avenue.

Thank you for being a valued customer of Awareness Avenue.